Medical Assistant Certification (MAC) AMCA Practice Exam

What should a medical assistant do when a patient’s spouse calls to request test results?

1. Release the information after confirming identity

2. Check if the spouse is authorized under HIPAA

3. Turn off the phone requirements and call back later

4. Hold all patient information for confidentiality

The correct answer is: Check if the spouse is authorized under HIPAA

In situations involving the release of sensitive patient information, such as test results, it's crucial for a medical assistant to adhere to the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA). Under HIPAA, patient confidentiality and privacy are of utmost importance. Before providing any medical information to a spouse or any third party, it is vital to verify whether that individual is authorized to receive such information. Checking if the spouse is authorized under HIPAA is essential because it ensures compliance with privacy regulations. Patients have the right to specify who can access their medical information, and this must be respected to maintain confidentiality. If the spouse is not on the list of individuals authorized by the patient, the medical assistant cannot disclose any test results. This process protects the patient's rights and helps to build trust in the healthcare system, ensuring that sensitive information is handled appropriately. By verifying authorization before sharing information, medical assistants contribute to the safeguarding of patient data as required by law.